Deliver trusted, user-friendly consumer trade-ins

Power your program with flexible software and APIs tailored to support end-to-end consumer trade-in experiences.

Trade-in that pays off

Capture revenue, strengthen retention, and accelerate device refresh cycles with ease.

Configure to match your needs

Deliver an intuitive point-of-sale trade-in solution configured to match your program needs.

Automate your trade-in experience

Automate and guide device diagnostics and assessment to present a real-time trade-in offer.

Integrate with existing customer flows

Integrate into existing consumer flows and business applications to provide visibility and efficiency.

Gain insights to influence next steps

Enable actionable insights and a streamlined operational flow into disposition, processing, and/or resale.

Customer trade-in from anywhere

Trade-in solutions that fit the needs of your business and your customers’ expectations.

Diagnostic Software Development Kit (SDK)

Provide trade-in capabilities from anywhere, leveraging Apkudo’s Diagnostic SDK. Guide users through initial cosmetic grading, functional testing, and sending in their device.

Retail Experience

Offer a quick and accurate trade-in experience in your retail environment with minimal training requirements. Support cosmetic grading, functional testing, payouts, and completion of a device trade-in process within minutes.

Retail Associate Application

Guide retail associates through trade-in steps with a purpose built mobile app, including: functional diagnostics, cosmetic assessment, lock check, and trade-in offer presentation.

Web-Based Experience

Give customers the freedom to trade in devices from home with a seamless online experience—fast, transparent, and convenient.

Website and Buy Flow Integration

Utilize standard APIs to integrate into your e-commerce buy flow experience and facilitate device trade-in during cart checkout. Optionally, leverage Apkudo’s ready-made interface to quickly deploy online trade in programs.

Telesales

Equip your telesales team with a web application to interactively process a device trade-in for an end customer.

Close the Loop on Corporate Device Lifecycles

Apkudo Recover delivers enterprise-grade automation for managing and tracking corporate device returns. Protect valuable data with verified erasure certificates, drive higher recovery rates through workflow automation, and maximize ROI by reselling or recycling retired devices.

Enabling a Successful Trade In Program

A New Standard for Device Passport Data

Analytics and reporting

Gain a comprehensive view of your trade-in program and detailed drill-down reporting, integrated into the overall Apkudo experience.

Customer visibility

Ensure your customers have visibility into the real-time status of their device return along with final processing and disposition.

Receiving and intake

Ensure your warehouse operations have the full picture to match the condition of devices to what is expected and are guided to appropriate next steps.

Wins for everyone

Deliver a streamlined customer experience, boost your revenue, and deliver on sustainability goals.

Frequently Asked Questions

What if consumers have questions through the trade-in process?

Apkudo offers options for a Self-Service Portal that consumers can access throughout the trade-in process and follow each step of the process, including: drop off, shipping, receiving, processing, pay-out, and handling any exceptions that may occur.

How long does it take to deploy a trade-in program?

The integration and configuration process can happen as quickly as 5 weeks, with variability based on the program type and scale.

How is the trade-in payout process handled?

The payout process is flexible. In a retail environment, trade-in data can fuel the offering of store credit, pre-paid card, or integrated into the Point of Sale (POS) experience via QR code or direct API integration. For off-site or online trade-ins, customers can receive an immediate credit within the buyflow experience or receive an initial offer, with the final payout issued after the device has been received and validated at a processing facility.

How are device values and pricing decisions determined?

The pricing configuration for Apkudo Trade In programs is flexible to fit your needs. Apkudo’s dynamic pricing engine reflects live market data by SKU and condition.

Can Apkudo’s Trade In solutions be integrated into a mobile app experience?

Yes, Apkudo does offer a software development kit (SDK) for integrating into consumer apps or other companion solutions, such as retail associate mobile applications. It supports various diagnostic assessments for use cases like trade-in, insurance claims, and warranty offers.